What Does Service Excellence Do?

Q: What does Service Excellence do?

A: The trainers and coaches of Service Excellence elevate the performance of home service companies.

Under their guidance, your management team will master the LMA System (Leadership, Management, and Accountability.) 

You will have a team of leaders that can grow your team of producers. 

Your technicians, CSR's, and sales team will perform at elevated levels. And you will learn everything that they learn.

You will see higher close rates, higher average sales, greater profitability, and an increased volume of referral customers.

You will know what you must do to keep your people performing at this higher level.

You will be able to recruit and retain excellent employees.

You will be better organized and more efficient.

You will be equipped to make better decisions.

You will have operational standards and guidelines.

You will be given a Success Plan.

You will be guided through the Growth Stages.

Your business will be more valuable to every investor who looks at it.

Q: “What is a Success Plan?”

A: The customized guide that defines and captures your culture, core values, 3-year vision, budget, and major goals.

You will have people that think and behave the same way. This is culture.

Your managers, techs, CSRs, salespeople, and managers will believe in your core values, and this will equip them to make better decisions.

You will a clear 3 vision that will keep you focused.

You will have a real-world budget that you can actually use.

You will clearly defined goals and objectives.

You will have a lead coach that will guide you through every step and every growth stage.

Q: “What are the Business Growth Stages?”

A: The stages in your business where growth either stalls or scales.

You will be expertly guided through each of the business growth stages by your lead coach.

You avoid the tarpits that slow businesses down.

You will scale from your current business stage and into your next growth stage.

Q: “What increases the value of my business?”

A: The culture, operational standards, training systems, financial systems, and leadership team that create a high EBITDA “turn key” business.

You will have a highly attractive business that produces significant EBITDA.

EBITA is Earning Before Interest, Taxes, Depreciation and Amortization.

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